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CanogaView
®
Smart Element Manager
Enterprise Version
67
Chapter 4 Frequently Asked Questions
The following list of frequently asked questions is installed on the CanogaView Smart
Element Manager Server under the Technical Support option.
4.1 What Web Server Platforms are supported?
The Enterprise Version of CanogaView Smart Element Manager supports the following
server platforms:
• HP workstation running HP-UX version 11.0
• Sun workstation running Sun Solaris OS version 7 (a.k.a. Solaris 2.7, SunOS 5.7)
• PC workstation running Windows NT 4.0 SP4, Windows 2000 or XP.
4.2 What Web Client Platforms are supported?
Client access to the Enterprise Version can be performed on any of the following platforms:
• HP-UX - Netscape Navigator 4.75 with Java Plug-In 1.3.0_01
• Windows NT, 98 or 2000 - Netscape Navigator 4.06 -or- Microsoft Internet Explorer
4.0, both with Java Plug-In 1.3.0_01
• Sun Solaris - Netscape Navigator 4.76 with Java Plug-In 1.3.0_01
• Linux - with Java Plug-In 1.3.0_01
4.3 What Web Server is used by CanogaView Smart Element Manager?
Tomcat 3.2. Refer to http://jakarta.apache.org/tomcat for more information.
4.4 What is a Java Plug-In or Java Runtime Environment?
Java Plug-in software enables customers to run Java applets or on their web browser using
Sun's Java 2 Runtime Environment, Standard Edition (JRE) instead of the web browser's
default virtual machine. Sun's JRE provides a Java Compatible environment for today's
widely adopted web browsers - that means consistency and reliability when running applets.
Refer to http://java.sun.com/products/plugin/ for more information.
4.5 How many Web Clients are supported?
By default, the Enterprise Version is installed with a one seat user license. This license
restricts the support such that only one active client web session is allowed at a time. 10
seat and unlimited seat upgrade options are available.
- CanogaView 1
- Smart Element Manager 1
- Enterprise Version 1
- Table of Contents 3
- List of Figures 5
- 1.4 SNMP Agent Requirements 8
- Figure 1-1: DMM Host Table 9
- Figure 1-2: 9135 Host Table 10
- Chapter 2 13
- Solaris Platform 14
- HP-UX Platform 14
- 2.2.2 Product Splash Display 15
- 2.2.4 License Agreement 16
- Figure 2-3: License Agreement 17
- 2.2.5 Important Information 18
- 2.2.6 Choose Install Folder 19
- 2.2.8 Choose Link Location 20
- 2.2.9 Select Install Set 21
- 2.2.10 Enter SNMP Trap Port 22
- 2.2.12 NNM Integration 25
- 2.3 Post Installation Steps 28
- Windows Specific Instructions 29
- Chapter 3 31
- 3.1.2 Menus and Toolbars 35
- 3.1.3 License Restrictions 36
- Figure 3-5. Too many users 37
- 3.2 Getting Started 38
- From Windows 38
- From HP OpenView 39
- 3.2.3 Login 41
- 3.2.4 Agent Chooser 41
- Field Name Usage 43
- 3.2.5 Views 44
- Domain View 45
- Chassis View 47
- Device (Modem) View 47
- Figure 3-16. Modem View 48
- Device (9135G) View 49
- 3.3 Other Applications 50
- Figure 3-19: Account Manager 51
- Figure 3-20: Add User 51
- 3.3.2 Alarm Monitor 52
- 48 Enterprise Version 54
- Figure 3-23. Alarm Legend 55
- 3.3.3 Configuration 57
- 3.3.4 Reset 58
- 3.3.5 Reports 60
- Figure 3-34. 9135G Report 63
- 3.3.6 Security Manager 64
- Figure 3-35. Security Manager 65
- 3.3.7 Status 66
- 3.3.8 Telnet 70
- 3.3.9 TFTP Server 71
- Figure 3-44. TFTP Help 72
- configuration 76
- Chapter 5 Troubleshooting 77
- 5.3 Traps/Alarm Processing 78
- Appendix A 81
- Warranty 81
- Limitations 82
- Return Policy 82
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